Size
Note
Order delivery time=processing time+shipping time
Processing time: We process orders from Monday to Friday. Most products are customized by factories, so the production cycle is relatively long. Orders containing customized products will be processed within 10-15 days after ordering and shipped the next day after processing. A small portion of our products are in stock, and orders for only in stock products will be processed within 3-5 days after ordering and shipped the next day after processing.
Transportation time:Our shipping time is within 10-15 days, please be patient and wait for updates on logistics information.
Please note that these are only estimated delivery times. Due to unclear order information, lead time, logistics, and other factors, the store cannot guarantee delivery dates.
Countries We can Ship to:
United States, United Kingdom, Canada, Australia, Austria, Canada, France, Germany, Israel, Saudi Arabia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal, Mexico
Please note that these are estimated delivery times only, therefore hivebabe is not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
If you have any questions or concerns, please feel free to contact us.
We are happy to receive your letter, contact us：（info@hivebabe.com）
Standard Shipping: $5.99 USD
Express Shipping（: $8.99 USD
VIP Shipping: $12.99 USD
WorldWide Free Shipping Over $69
Not happy? No worry, we get it!
We want you to be happy with your buying experience. Returns can be made within 14 days from the delivery date.
Return Conditions
The recipient cannot be contacted or the recipient's address is wrong, resulting in the logistics company being unable to deliver. The goods may be destroyed by the local logistics company.
Please do fill in the right address, phone number, and postcode when place an order. When the logistics company delivers, please make sure your phone is contactable.
NOTE: Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-hivebabe products .
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns (if applicable)
For products which are not broken but the customer wants to return because they changed their mind about the purchase.We accept return of products.
Customers have the right to apply for a return within 14 days after the receipt of the product. and we will deduct the cost of shipping from your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
All returns must be posted back to us at the customer's expense.
Note:
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The refunds period is 1-5 days
Late or missing refunds (if applicable)
Depending on your payment type, your refund will be automatically applied back to your account.
Please allow 1-5 business days for the refund to appear in your account. If you haven't received your refund for a long time, you can contact us at info@hivebabe.com. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account, you can call your bank to verify if this happens.
Contact Us
Email: info@hivebabe.com
*Please contact our Customer service at info@hivebabe.com to get the return address.
Our customer service hours are Monday-Friday 9am-6pm PST. if you have any other questions.We can be reached during these hours at info@hivebabe.com
We are closed on weekends and will respond to questions as soon as we can.
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